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988/911 Subcommittee Resources, Notes, and Documents

Subcommittee Meeting Notes

October 29, 2021 Notes

Meeting Notes from our October 29 meeting

Meeting Notes from our October 29 meeting

Policies/Procedures/Protocols

Philadelphia's Behavioral Health Script

Script that Philly 911 call-takers are currently using. They are in the process of revising the script to include an option for call-takers to transfer non-violent behavioral health related calls to their embedded crisis counselors at 911.

Script that Philly 911 call-takers are currently using. They are in the process of revising the script to include an option for call-takers to transfer non-violent behavioral health related calls to their embedded crisis counselors at 911.

Clinician & 911 Operator Call Tree

Austin, TX decision tree that 911 call-takers use to triage behavioral health calls to their embedded crisis counselors. The script revision Philadelphia is working on right now incorporates some elements from this decision tree.

Austin, TX decision tree that 911 call-takers use to triage behavioral health calls to their embedded crisis counselors. The script revision Philadelphia is working on right now incorporates some elements from this decision tree.

York County Co-Responder Procedure

This is a procedure for how York County is handling mental health issues from the field moving forward. This co-responder program is in the beginning stages with only 2 police departments but has proven beneficial for all involved.

This is a procedure for how York County is handling mental health issues from the field moving forward. This co-responder program is in the beginning stages with only 2 police departments but has proven beneficial for all involved.

Co-Responder & Alternative Responder Models

This is a collection of information for several co-responder and alternative responder models across the country. Some of the information may be outdated at this point, but please reach out to Kate Reed if you have any questions or want any updates.

This is a collection of information for several co-responder and alternative responder models across the country. Some of the information may be outdated at this point, but please reach out to Kate Reed if you have any questions or want any updates.

LA County Crisis Response System - Draft

This flow chart demonstrates the plan for preferred diversion pathways for crises in LA County.

This flow chart demonstrates the plan for preferred diversion pathways for crises in LA County.

Lifeline/Vibrant Information & Resources

988 2-pager

Brief information and FAQ about 988 and the National Suicide Prevention Lifeline

Brief information and FAQ about 988 and the National Suicide Prevention Lifeline

PA 988 State Volume & Workload Estimates

Vibrant’s Pennsylvania projections report for the 988 rollout

Vibrant’s Pennsylvania projections report for the 988 rollout

988 Serviceable Populations and Contact Volume Projections

Vibrant’s overall projections report for the 988 rollout

Vibrant’s overall projections report for the 988 rollout

Implementation of the 988 Hotline

This document highlights and outlines a framework for state and local systems planning in the implementation of 988.

This document highlights and outlines a framework for state and local systems planning in the implementation of 988.

Vibrant's Position on Geolocation for 988

Talking points related to Vibrant’s position on geolocation

Talking points related to Vibrant’s position on geolocation

Evaluation of chatters’ perceptions of effectiveness

This research paper evaluates the effectiveness of the National Suicide Prevention Lifeline crisis chat interventions

This research paper evaluates the effectiveness of the National Suicide Prevention Lifeline crisis chat interventions

Other Information & Resources

Cops shouldn't be first at scene in mental health crises

This article provides come helpful context around the need to limit law enforcement involvement in behavioral health crises as much as possible

This article provides come helpful context around the need to limit law enforcement involvement in behavioral health crises as much as possible